CompTIA – Hardware A+ Course

What the specialist says

This program is structured so you can actually apply it on client or company projects.

Aditi Narayan Senior Technical Mentor

Acquire Key IT Support Skills: Master Hardware Troubleshooting, Earn Certification, Launch Your IT Career! DevLustro Academy has established itself as a leader in the IT support domain, offering a comprehensive program that ensures participants gain expertise in hardware troubleshooting, system configurations, and IT support practices. DevLustro Academy provides a top-tier program that equips participants with essential IT skills. Course was selected for our collection of top-rated courses trusted by businesses worldwide.

Our Core Highlights

World Class Instructor Mentorship from global experts

1:1 with Industry Expert Personalised coaching tailored to you

Global Hiring Network 400+ hiring partners around the world

Average Salary Hike 55% average hike for our alumni

Course Description

Acquire Key IT Support Skills: Master Hardware Troubleshooting, Earn Certification, Launch Your IT Career! Elysium Academy has established itself as a leader in the IT support domain, offering a comprehensive program that ensures participants gain expertise in hardware troubleshooting, system configurations, and IT support practices. Elysium Academy provides a top-tier program that equips participants with essential IT skills. Course was selected for our collection of top-rated courses trusted by businesses worldwide.

CompTIA – Hardware A+ Course

Cybersecurity and Networking Course

Course Details

Develop troubleshooting skills and techniques for diagnosing and resolving hardware and software issues.

Prepare for the CompTIA Core 2 A+ certification exam, a globally recognized credential.

Implement best practices in IT support and hardware maintenance.

IT support is the backbone of technology infrastructure.

IT support involves the comprehensive management and troubleshooting of hardware and software issues.

Troubleshooting hardware issues ensures systems operate efficiently and effectively.

IT professionals understand hardware configurations and provide solutions to technical issues.

Challenge-based, hands-on project.

Course Goals

Master hardware fundamentals, including components, peripherals, and system configurations.

Future Scope of this Course

Industry Based Projects
Recognized worldwide
Gain practical experience through hands-on labs and industry-based projects.

Our Career Service

Personalized coordinator.
Trainer feedback.
Trainer availability post sessions.
Get your staff certified.
Certificate from governing bodies.
IT support skills are foundational for building a career in information technology and supporting organizational technology needs.

Our Training Program Benefits

Hands on assignment
Curriculum that focuses on the learner.
Live, interactive training by DevLustro experts.
Curriculum aligned with current industry practices.
Portfolio / project support for real-world use.

01Chapter-1 Microsoft Windows Edition

01.01Home
01.02Pro for Workstations
01.03Enterprise
01.04Domain access vs. workgroup
01.05Desktop styles/user interface
01.06Availability of Remote Desktop Protocol (RDP)
01.07Random-access memory (RAM) support limitations
01.08BitLocker
01.09gpedit.msc
01.10In-place upgrade
01.11Navigation
01.12rmdir
01.13Drive navigation inputs: C: or D: or x:
01.14Command-line tools
01.15ipconfig
01.16ping
01.17hostname
01.18netstat
01.19nslookup
01.20chkdsk
01.21net user
01.22net use
01.23tracert
01.24format
01.25copy
01.26robocopy
01.27gpupdate
01.28gpresult
01.29shutdown
01.30command name
01.31diskpart
01.32pathping
01.33winver

02Chapter-2 Windows 10 OS

02.01Services
02.02Startup
02.03Performance
02.04Processes
02.05Users
02.06Event Viewer (eventvwr.msc)
02.07Disk Management (diskmgmt.msc)
02.08Task Scheduler (taskschd.msc)
02.09Device Manager (devmgmt.msc)
02.10Certificate Manager (certmgr.msc)
02.11Local Users and Groups (lusrmgr.msc)
02.12Performance Monitor (perfmon.msc)
02.13Group Policy Editor (gpedit.msc)
02.14System Information (msinfo32.exe)
02.15Resource Monitor (resmon.exe)
02.16System Configuration (msconfig.exe)
02.17Disk Cleanup (cleanmgr.exe)
02.18Disk Defragment (dfrgui.exe)
02.19Registry Editor (regedit.exe)

03Chapter-3 Microsoft Windows 10 Control Panel Utility

03.01Internet Options
03.02Devices and Printers
03.03Programs and Features
03.04Network and Sharing Center
03.05System
03.06Windows Defender Firewall
03.07Mail
03.08Sound
03.09User Accounts
03.10Device Manager
03.11Indexing Options
03.12Administrative Tools:
03.13Show hidden files
03.14Hide extensions
03.15General options
03.16View options
03.17Power Options:
03.18Hibernate
03.19Power plans
03.20Sleep/suspend
03.21Standby
03.22Choose what closing the lid does
03.23Turn on fast startup
03.24Universal Serial Bus (USB) selective suspend
03.25Ease of Access
03.26Time and Language
03.27Update and Security
03.28Personalization
03.29Apps
03.30Privacy
03.31System
03.32Devices
03.33Network and Internet
03.34Gaming
03.35Accounts

04Chapter-4 Configure Microsoft Windows Networking

04.01Shared resources
04.02Printers
04.03File servers
04.04Mapped drives
04.05Application restrictions and exceptions
04.06Configuration
04.07Internet Protocol (IP) addressing scheme
04.08Domain Name System (DNS) settings
04.09Subnet mask
04.10Gateway
04.11Static vs. dynamic
04.12Virtual private network (VPN)
04.13Wireless
04.14Wired
04.15Wireless wide area network (WWAN)
04.16Proxy settings
04.17Public network vs. private network
04.18File Explorer navigation - network paths
04.19Metered connections and limitations

05Chapter-5 Applications Installations and Configuration

05.0132-bit vs. 64-bit dependent application requirements
05.02Dedicated graphics card vs. integrated
05.03Video random-access memory (VRAM) requirements
05.04RAM requirements
05.05Central processing unit (CPU) requirements
05.06External hardware tokens
05.07Storage requirements
05.08Application to OS compatibility
05.0932-bit vs. 64-bit OS
05.10Physical media vs. downloadable
05.11ISO mountable
05.12Impact to device
05.13Impact to network
05.14Impact to operation
05.15Impact to business

06Chapter-6 Common OS Types

06.01Windows
06.02Linux
06.03macOS
06.04Chrome OS
06.05iPadOS
06.06Android
06.07New Technology File System (NTFS)
06.08File Allocation Table 32 (FAT32)
06.09Third extended filesystem (ext3)
06.10Fourth extended filesystem (ext4)
06.11Apple File System (APFS)
06.12Extensible File Allocation Table (exFAT)
06.13End-of-life (EOL)
06.14Update limitations
06.15Compatibility concerns between OSs
06.16Boot Methods
06.17Optical media
06.18Network
06.19Solid-state/flash drives
06.20Internet-based
06.21External/hot-swappable drive
06.22Internal hard drive (partition)
06.23Types of Installations
06.24Upgrade
06.25Recovery partition
06.26Clean install
06.27Image deployment
06.28Repair installation
06.29Remote network installation
06.30Other considerations - Third-party drivers
06.31Partitioning
06.32GUID (Globally Unique Identifier) Partition Table (GPT)
06.33Master Boot Record (MBR)
06.34Drive Format
06.35Upgrade Considerations
06.36Backup files and user preferences
06.37Application and driver support/backward compatibility
06.38Hardware compatibility
06.39Feature Updates
06.40Product life cycle

07Chapter-7 Tools of the MACOS/Desktop OS

07.01File types
07.02App Store
07.03Uninstallation process
07.04Apple ID and corporate restrictions
07.05Backups
07.06Antivirus
07.07Updates/patches
07.08Displays
07.09Networks
07.10Printers
07.11Scanners
07.12Privacy
07.13Accessibility
07.14Time Machine
07.15Multiple desktops
07.16Mission Control
07.17Keychain
07.18Spotlight
07.19Cloud
07.20Gestures
07.21Finder
07.22Remote Disc
07.23Dock
07.24Disk Utility
07.25FileVault
07.26Terminal
07.27Force Quit

08Chapter-8 Tools of the Linux Client/Desktop OS

08.01chmod
08.02chown
08.03u/sudo
08.04apt-get
08.05grep
08.06find
08.07nano
08.08Backups
08.09Antivirus
08.10Updates/patches
08.11Shell/terminal
08.12Samba

09Chapter-9 Various Security Measures

09.01Access control vestibule
09.02Badge reader
09.03Video surveillance
09.04Alarm systems
09.05Motion sensors
09.06Door locks
09.07Equipment locks
09.08Guards
09.09Bollards
09.10Fences
09.11Key fobs
09.12Smart cards
09.13Keys
09.14Biometrics
09.15Retina scanner
09.16Fingerprint scanner
09.17Palmprint scanner
09.18Lighting
09.19Magnetometers
09.20Principle of least privilege
09.21Access control lists (ACLs)
09.22Multifactor authentication (MFA)
09.23Email
09.24Hard token
09.25Soft token
09.26Short message service (SMS)
09.27Voice call
09.28Authenticator application
09.29Mobile device management (MDM)
09.30Login script
09.31Domain
09.32Group Policy/updates
09.33Organizational units
09.34Home folder
09.35Folder redirection
09.36Security groups

10Chapter-10 Wireless Security Protocols

10.01WiFi Protected Access 2 (WPA2)
10.02WPA3
10.03Temporal Key Integrity Protocol (TKIP)
10.04Advanced Encryption Standard (AES)
10.05Remote Authentication Dial-In User Service (RADIUS)
10.06Terminal Access Controller Access-Control System (TACACS+)
10.07Kerberos
10.08Multifactor

11Chapter-11 Detect, Remove and Prevent Malware

11.01Trojan
11.02Rootkit
11.03Virus
11.04Spyware
11.05Ransomware
11.06Keylogger
11.07Boot sector virus
11.08Cryptominer
11.09Recovery mode
11.10Antivirus
11.11Anti-malware
11.12Software firewalls
11.13Anti-phishing training
11.14User education regarding common threats
11.15OS reinstallation
11.16Social engineering
11.17Phishing
11.18Vishing
11.19Shoulder surfing
11.20Whaling
11.21Tailgating
11.22Impersonation
11.23Dumpster diving
11.24Evil twin
11.25Threats
11.26Distributed denial of service (DDoS)
11.27Denial of service (DoS)
11.28Zero-day attack
11.29Spoofing
11.30On-path attack
11.31Brute-force attack
11.32Dictionary attack
11.33Insider threat
11.34Structured Query Language (SQL) Injection
11.35Cross-site scripting (XSS)
11.36Vulnerabilities
11.37Non-compliant systems
11.38Unpatched systems
11.39Unprotected systems (missing antivirus/missing firewall)
11.40EOL OSS
11.41Bring your own device (BYOD)

12Chapter-12 Configure Security Settings

12.01Activate/deactivate
12.02Updated definitions
12.03Activate/deactivate
12.04Port security
12.05Application security
12.06Local vs. Microsoft account
12.07Standard account
12.08Administrator
12.09Guest user
12.10Power user
12.11Username and password
12.12Personal Identification Number (PIN)
12.13Fingerprint
12.14Facial recognition
12.15Single sign-on (SSO)
12.16File and folder attributes
12.17Inheritance
12.18User Account Control (UAC)
12.19BitLocker
12.20BitLocker To Go
12.21Encrypting File System (EFS)

13Chapter-13 Configure a workstation

13.01Data-at-rest encryption
13.02Complexity requirements
13.03Length
13.04Character types
13.05Expiration requirements
13.06Basic input/output system (BIOS)/ Unified Extensible Firmware Interface (UEFI) passwords
13.07Use screensaver locks
13.08Log off when not in use
13.09Secure/protect critical hardware (e.g., laptops)
13.10Secure personally identifiable information (PII) and passwords
13.11Restrict user permissions
13.12Restrict login times
13.13Disable guest account
13.14Use failed attempts lockout
13.15Use timeout/screen lock
13.16Change default administrator's user account/password
13.17Disable AutoRun
13.18Disable AutoPlay

14Chapter-14 R Securing Mobile and Embedded Devices

14.01Facial recognition
14.02PIN codes
14.03Fingerprint
14.04Pattern
14.05Swipe
14.06Remote wipes
14.07Locator applications
14.08OS updates
14.09Device encryption
14.10Remote backup applications
14.11Failed login attempts restrictions
14.12Antivirus/anti-malware
14.13Firewalls
14.14BYOD vs. corporate owned
14.15Profile security requirements
14.16Internet of Things (IoT)

15Chapter-15 Data Destruction and Disposal Methods

15.01Drilling
15.02Shredding
15.03Degaussing
15.04Incinerating
15.05Erasing/wiping
15.06Low-level formatting
15.07Standard formatting
15.08Third-party vendor
15.09Certification of destruction/recycling

16Chapter-16 Configure Appropriate (SOHO)

16.01Change default passwords
16.02IP filtering
16.03Firmware updates
16.04Content filtering
16.05Physical placement/secure locations
16.06Dynamic Host Configuration Protocol (DHCP) reservations
16.07Static wide-area network (WAN) IP
16.08Universal Plug and Play (UPnP)
16.09Screened subnet
16.10Changing the service set identifier (SSID)
16.11Disabling SSID broadcast
16.12Encryption settings
16.13Disabling guest access
16.14Changing channels
16.15Disabling unused ports
16.16Port forwarding/mapping

17Chapter-17 Configure Browsers and Security Settings

17.01Trusted sources
17.02Hashing
17.03Untrusted sources
17.04Trusted sources
17.05Untrusted sources
17.06Password managers
17.07Secure connections/sites - valid certificates
17.08Pop-up blocker
17.09Clearing browsing data
17.10Clearing cache
17.11Private-browsing mode
17.12Sign-in/browser data synchronization
17.13Ad blockers

18Chapter-18 Truubleshoot Common Windows

18.01Blue screen of death (BSOD)
18.02Sluggish performance
18.03Boot problems
18.04Frequent shutdowns
18.05Services not starting
18.06Applications crashing
18.07Low memory warnings
18.08USB controller resource warnings
18.09System instability
18.10No OS found
18.11Slow profile load
18.12Time drift
18.13Reboot
18.14Restart services
18.15Uninstall/reinstall/update applications
18.16Add resources
18.17Verify requirements
18.18System file check
18.19Repair Windows
18.20Restore
18.21Reimage
18.22Roll back updates
18.23Rebuild Windows profiles
18.24Common symptoms
18.25Unable to access the network
18.26Desktop alerts
18.27False alerts regarding antivirus protection
18.28Altered system or personal files - Missing/renamed files
18.29Unwanted notifications within the OS
18.30OS update failures
18.31Browser-related symptoms
18.32Random/frequent pop-ups
18.33Certificate warnings
18.34Redirection
18.35Investigate and verify malware symptoms
18.36Quarantine infected systems
18.37Disable System Restore in Windows
18.38Remediate infected systems
18.39Update anti-malware software
18.40Scanning and removal techniques
18.41Schedule scans and run updates
18.42Enable System Restore and create restore point in Windows
18.43Educate the end user

19Chapter-19 Common Mobile OS and Application Issues

19.01Application fails to launch
19.02Application fails to close/crashes
19.03Application fails to update
19.04Slow to respond
19.05OS fails to update
19.06Battery life issues
19.07Randomly reboots
19.08Connectivity issues
19.09Bluetooth
19.10WiFi
19.11Near-field communication (NFC)
19.12AirDrop
19.13Screen does not autorotate
19.14Security concerns
19.15Android package (APK) source
19.16Developer mode
19.17Root access/jailbreak
19.18Bootleg/malicious application
19.19Application spoofing
19.20Common symptoms
19.21High network traffic
19.22Sluggish response time
19.23Data-usage limit notification
19.24Limited Internet connectivity
19.25No Internet connectivity
19.26High number of ads
19.27Fake security warnings
19.28Unexpected application behavior
19.29Leaked personal files/data

20Chapter-20 Documentation and Support Systems

20.01User information
20.02Device information
20.03Description of problems
20.04Categories
20.05Severity
20.06Escalation levels
20.07Clear, concise written communication
20.08Problem description
20.09Progress notes
20.10Problem resolution
20.11Inventory lists
20.12Database system
20.13Asset tags and IDs
20.14Procurement life cycle
20.15Warranty and licensing
20.16Assigned users
20.17Acceptable use policy (AUP)
20.18Network topology diagram
20.19Regulatory compliance requirements
20.20Splash screens
20.21Incident reports
20.22Standard operating procedures
20.23Procedures for custom installation of software package
20.24New-user setup checklist
20.25End-user termination checklist
20.26Knowledge base/articles
20.27Documented business processes
20.28Rollback plan
20.29Sandbox testing
20.30Responsible staff member
20.31Change
20.32Request management forms
20.33Purpose of the change
20.34Scope of the change
20.35Date and time of the change
20.36Affected systems/impact
20.37Risk analysis - Risk level
20.38Change board approvals
20.39End-user acceptance
20.40Backup and recovery
20.41Full
20.42Incremental
20.43Differential
20.44Synthetic
20.45Backup testing
20.46Frequency
20.47Backup rotation schemes
20.48On site vs. off site
20.49Grandfather-father-son (GFS)
20.503-2-1 backup rule

21Chapter-21 Common Safety Procedures

21.01Electrostatic discharge (ESD) straps
21.02ESD mats
21.03Equipment grounding
21.04Proper power handling
21.05Proper component handling and storage
21.06Antistatic bags
21.07Compliance with government regulations
21.08Personal safety
21.09Disconnect power before repairing PC
21.10Lifting techniques
21.11Electrical fire safety
21.12Safety goggles
21.13Air filtration mask

22Chapter-22 Environmental Impacts and Control

22.01Proper battery disposal
22.02Proper toner disposal
22.03Proper disposal of other devices and assets
22.04Location/equipment placement
22.05Dust cleanup
22.06Compressed air/vacuums
22.07Battery backup
22.08Surge suppressor

23Chapter-23 Privacy, Licensing and Policy Concepts

23.01Chain of custody
23.02Inform management/law enforcement as necessary
23.03Copy of drive (data integrity and preservation)
23.04Documentation of incident
23.05Valid licenses
23.06Non-expired licenses
23.07Personal use license vs. corporate use license
23.08Open-source license
23.09Credit card transactions
23.10Personal government-issued information
23.11Healthcare data
23.12Data retention requirements

24Chapter-24 Communication Techniques and Professionalism

24.01Match the required attire of the given environment
24.02Formal
24.03Business casual
24.04Maintain a positive attitude/project confidence
24.05Actively listen, take notes, and avoid interrupting the customer
24.06Be culturally sensitive
24.07Use appropriate professional titles, when applicable
24.08Be on time (if late, contact the customer)
24.09Avoid distractions
24.10Personal calls
24.11Texting/social media sites
24.12Personal interruptions
24.13Do not argue with customers or be defensive
24.14Avoid dismissing customer problems
24.15Avoid being judgmental
24.16Clarify customer statements
24.17Ask open-ended questions to narrow the scope of the problem, restate the issue, or question to verify understanding
24.18Do not disclose experience via social media outlets
24.19Offer repair/replacement options, as needed
24.20Provide proper documentation on the services provided
24.21Follow up with customer/user at a later date to verify satisfaction
24.22Located on a computer, desktop, printer, etc.

25Chapter-25 Basics of Scripting

25.01Basic automation
25.02Restarting machines
25.03Remapping network drives
25.04Installation of applications
25.05Automated backups
25.06Gathering of information/data
25.07Initiating updates
25.08Unintentionally introducing malware
25.09Inadvertently changing system settings
25.10Browser or system crashes due to mishandling of resources

26Chapter-26 Remote Access Technologies

26.01Virtual network computer (VNC)
26.02Secure Shell (SSH)
26.03Remote monitoring and management (RMM)
26.04Microsoft Remote Assistance (MSRA)
26.05Third-party tools
26.06Screen-sharing software
26.07Video-conferencing software
26.08File transfer software
26.09Desktop management software
26.10Security considerations of each access method

What is the duration of the CompTIA Core 2 Hardware A+ course?

The course duration is 8 weeks, combining live sessions and self-paced learning materials.

Who is this course designed for?

This course is designed for individuals aspiring to begin a career in IT support, including IT technicians, help desk specialists, and computer repair technicians.

What are the prerequisites for enrolling in this course?

There are no specific prerequisites, but basic computer literacy and familiarity with operating systems are recommended.

What topics are covered in the course?

The course covers hardware fundamentals, including components, peripherals, and troubleshooting techniques. It also includes system configurations and best practices in IT support.

Will I receive a certification after completing this course?

Yes, upon successful completion, you will earn the CompTIA Core 2 A+ certification, a globally recognized credential in IT support.

Are there hands-on labs and practical exercises included?

Yes, the course includes hands-on labs and practical exercises to ensure you gain practical experience in troubleshooting and maintaining computer hardware.

Is there any personalized support available during the course?

Yes, you will have access to a personalized coordinator and receive feedback from trainers to help you throughout the course.

Can I access course materials after completing the course?

Yes, you will have lifetime access to course materials, including recorded sessions and resources.

How can this course benefit my career?

This course will equip you with the skills and knowledge needed to start a career in IT support, helping you to secure roles such as IT technician or help desk specialist.

What if I miss a live session?

All live sessions are recorded and made available to participants for later viewing, ensuring you can catch up on any missed content.

CompTIA – Hardware A+ Course

Our Core Highlights

Course Description

Course Goals

Future Scope of this Course

Our Career Service

Our Training Program Benefits

What is the duration of the CompTIA Core 2 Hardware A+ course?

Who is this course designed for?

What are the prerequisites for enrolling in this course?

What topics are covered in the course?

Will I receive a certification after completing this course?

Are there hands-on labs and practical exercises included?

Is there any personalized support available during the course?

Can I access course materials after completing the course?

How can this course benefit my career?

What if I miss a live session?

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CompTIA – Hardware A+ Course

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